Privacy policy

Summary

At D'Show Events, we are committed to protecting your privacy. We collect only the information necessary to provide our event entertainment services. We do not sell your data to third parties and use security measures to protect your information. You have the right to access, correct, or delete your data at any time.

AI agents and automated calls

Some contact channels may be handled by an artificial intelligence assistant supervised by our team; you can always ask to speak with a person. It's important you know the following:

• •Clear identification. Whenever a message or call is handled by our AI assistant, it identifies itself as such at the beginning. If at any moment you prefer to speak with a person, just say so and we'll connect you with our team.
• •Outbound follow-up calls. If you previously contacted us (via web, WhatsApp, or phone), our assistant may call you to follow up on your quote, confirm logistics after contract signing, or remind you of an upcoming event. These calls are made only between 10:00 AM and 7:00 PM Atlantic Standard Time (Puerto Rico time), Monday through Sunday.
• •Your right to opt out. You can ask at any time to stop automated contact by saying "no me llame más" / "please don't call me again" during a conversation with our assistant, emailing info@dshowevents.com, or sending "STOP" or "BAJA" to our WhatsApp at +1(787)592-6680. We honor the request and stop the corresponding automated communications.
• •Your data during a call. Calls handled by our assistant are automatically transcribed so our team can follow up. We use the transcript only to handle your request, prepare guidance or quotes, confirm details, and escalate complex situations. Our authorized technology providers may process it only on our behalf, under our instructions and privacy safeguards; we do not sell this data or use it to train general-purpose artificial intelligence models.
• •Human decisions, not automated. Our assistant can guide you through our services and collect your event details. It does not share prices over WhatsApp: pricing is shown when you complete the request on the site. Availability, the official quote, and every reservation are confirmed by our human team. The assistant routes any request requiring coordination to our team, and you can always ask to speak with a person.

Legal compliance: our automated calls follow federal rules (TCPA, 47 USC 227 and FCC Declaratory Ruling 2024-02-08 on AI-generated voice). We only call you if there's a prior business relationship (EBR) or if you gave us explicit consent through our web form.

WhatsApp data and AI providers

When you communicate with us on WhatsApp, we use the conversation content and the minimum necessary data only to handle your request, coordinate services, prepare guidance or quotes, perform authorized follow-up, and escalate to our human team. WhatsApp, Twilio, and our artificial intelligence providers may process this data as technology providers acting on our behalf and under our instructions. We do not sell WhatsApp data or use it to create, train, or improve general-purpose artificial intelligence models. You may request human assistance at any time.

Cookies and Similar Technologies

Our website uses essential cookies for basic functionality. We may also use analytics cookies to understand how visitors interact with our site and improve the user experience.

You can configure your browser to reject cookies, although this may affect some site functionality.

Changes to This Policy

We may update this privacy policy occasionally. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date. We recommend reviewing this page periodically.