Legal
PRIVACY POLICY
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: June 2026
Summary
At D Show Events, we are committed to protecting your privacy. We collect only the information necessary to provide our event entertainment services. We do not sell your data to third parties and use security measures to protect your information. You have the right to access, correct, or delete your data at any time.
Information We Collect
- •Contact information: name, email address, phone number
- •Event details: date, time, location, event type, requested services
- •Billing information when applicable
- •Communications we exchange with you
How We Use Your Information
- •Process and respond to quote requests
- •Coordinate and execute contracted services
- •Send you event confirmations and reminders
- •Improve our services based on feedback
- •Comply with applicable legal obligations
Data Protection
- •We use SSL/TLS encryption on all transmissions
- •We store data on secure servers with restricted access
- •We limit access to personal information to authorized personnel only
- •We conduct periodic security audits
Information Sharing
- •We do not sell your personal information to third parties
- •We may share data with providers who help us operate (e.g., payment processors)
- •We will share information if required by law
- •Our providers are required to protect your information
Your Rights
- •Access the information we hold about you
- •Request correction of inaccurate data
- •Request deletion of your personal data
- •Object to the processing of your information
- •Receive your data in a portable format
Contact
- •To exercise your rights or ask questions about privacy:
- •Email: info@dshowevents.com
- •WhatsApp: 787-329-6680
- •We will respond to your request within a maximum of 30 days
SMS Communications
By providing your phone number and agreeing to receive text messages, you consent to receive SMS communications from D Show Events.
- •Message types: Appointment confirmations, event reminders, service updates, and communications related to your event
- •Frequency: Variable based on your interactions with us (typically 1-5 messages per booked event)
- •Costs: Standard message and data rates may apply according to your mobile plan
- •Opt-out: Reply STOP to any message to stop receiving SMS
- •Help: Reply HELP for contact information
We do not share your phone number with third parties for marketing purposes. SMS opt-out does not affect other communication channels or your contracted services.
AI agents and automated calls
To provide better 24/7 service, D'Show Events uses conversational AI agents (Ivy) over WhatsApp and phone calls. It's important you know the following:
- •Clear identification. Whenever you receive a message or call from Ivy, she identifies herself at the beginning as D'Show Events' AI agent. If at any moment you prefer to speak with a human, just say so and we'll connect you with Yaritza or Luis.
- •Outbound follow-up calls. If you previously contacted us (via web, WhatsApp, or phone), Ivy may call you to follow up on your quote, confirm logistics post contract signing, or remind you of an upcoming event. These calls are made only between 10:00 AM and 7:00 PM Atlantic Standard Time (Puerto Rico time), Monday through Sunday.
- •Your right to opt out. You can ask anytime to NOT receive future calls by saying "no me llame más" / "please don't call me again" during a conversation with Ivy, emailing info@dshowevents.com, or sending WhatsApp with the word "STOP" to +1(787)329-6680. We honor your request immediately and remove you from the automated call list.
- •Your data during a call. Calls with Ivy are automatically transcribed so our team can follow up. The transcript is used only to improve the service you receive (prepare quotes, confirm details, escalate complex situations to Yaritza or Luis). We do not share transcripts with third parties.
- •Human decisions, not automated. Ivy can quote prices, send formal quotes, and process reservations, but any sensitive decision (cancellation of a signed contract, disputes, discounts, contract modifications) is always approved by a human. Ivy only collects the information and hands the case to Yaritza or Luis to resolve.
Legal compliance: our automated calls follow federal rules (TCPA, 47 USC 227 and FCC Declaratory Ruling 2024-02-08 on AI-generated voice). We only call you if there's a prior business relationship (EBR) or if you gave us explicit consent through our web form.
WhatsApp data and AI providers
When you communicate with us on WhatsApp, we use conversation content and the minimum necessary data only to handle your request, coordinate services, prepare quotes, perform authorized follow-up, and escalate to our human team. We do not use WhatsApp data to create, train, or improve general-purpose or third-party artificial intelligence models.
Cookies and Similar Technologies
Our website uses essential cookies for basic functionality. We may also use analytics cookies to understand how visitors interact with our site and improve the user experience.
You can configure your browser to reject cookies, although this may affect some site functionality.
Changes to This Policy
We may update this privacy policy occasionally. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date. We recommend reviewing this page periodically.
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