Terms of service

By requesting a quote, booking, or hiring any service from D'Show Events, you accept these terms and conditions. Each contracted service is formalized through an individual contract detailing the specific conditions of the event. These general terms apply to all our services and complement the specific contract for each reservation.

D'Show Events offers a variety of entertainment and production services for events in Puerto Rico. The specific details of each service, including duration, equipment, assigned personnel, and technical requirements, are specified in the individual contract for each reservation. To learn about our full range of services, visit the Services section on our website or contact us directly.

To confirm a reservation, the following is required: • $125 deposit to reserve the date • Signature of the corresponding service contract • Confirmation of date, time, and event location The reservation is NOT considered confirmed until the deposit and signed contract are received. Requested dates are not guaranteed until this process is completed. The reservation deposit is non-refundable. DJ services are governed by their own specific contract. In case of any discrepancy, the signed contract prevails.

• Deposit: $125 to reserve the date • Balance: paid on the day of the event, before the service begins, and you can pay it in advance if you prefer • Booking conditions are confirmed in your quote and contract • Services will not begin until the balance is settled Accepted payment methods: • ATH Móvil Business (/DSHOWEVENTS) • Bank transfer / ACH / Zelle • Credit cards via Stripe (additional 3.5% charge) • Venmo (additional 3.5% charge) • Cash • Checks payable to D Show Events LLC Additional service hours (when available) must be paid before the extension. In case of any discrepancy, the signed contract prevails.

Client cancellations: • 5 days or more in advance: only the deposit is lost • Less than 5 days: tiered charges apply based on notice; the details are in your contract D'Show Events cancellations: If D'Show Events cancels for any reason, the full deposit is refunded. All cancellations must be notified in writing (email or confirmed message) to be valid. DJ services are governed by their own specific contract. In case of any discrepancy, the signed contract prevails.

Date change: • One free date change with more than 30 days written notice, subject to availability • Additional changes, changes with less than 30 days notice, or same-day schedule changes carry an administrative charge; the details are in your contract Service changes: • Modifications to contracted services may affect the final price All changes must be confirmed in writing. In case of any discrepancy, the signed contract prevails.

Punctuality is essential for both parties: On D'Show Events' part: • We arrive with sufficient time for setup and testing as agreed in the contract • We maintain active communication about any eventuality On the client's part: • If the client does not comply with the stipulated time, the service may be reduced • Delays that completely prevent service delivery do not exempt from full payment • No refunds are offered for services not rendered due to client delays

Services with equipment (DJ, photo booth, effects): Electricity: • Access to 110V electrical outlets with adequate capacity (15-20 amps) • Outlets located at reasonable distance from the setup area • Dedicated circuits for high-consumption equipment Space and access: • Adequate area for equipment setup according to the contracted service • Free and safe access to the setup area with sufficient advance time • Information about venue restrictions (stairs, elevators, schedules) Musical services: The sound conditions of each service apply. All services: • A private, safe area close by for wardrobe changes and preparation; if none exists, let us know in advance so we can find alternatives • Parking spaces and access permits for D'Show Events personnel The client is responsible for verifying all technical information at least 48 hours in advance.

Services with equipment (DJ, photo booth, effects) outdoors; the client must provide: • Tent, canopy, or covered structure that completely covers the installation area • Lateral protection against wind and rain when necessary • Level surface with adequate drainage Adverse weather conditions: • In case of strong winds, heavy rain, or conditions that put equipment or personnel safety at risk, D'Show Events may temporarily suspend the service • The client is responsible for equipment damage caused by exposure to weather elements when adequate protection is not provided D'Show Events can provide a protective tent for an additional charge (check availability). Musical services: For outdoor activities we coordinate a backup plan with you; the details are in your contract.

D'Show Events staff content: D'Show Events may use photographs and videos featuring its staff for promotional purposes on social media, portfolio, and marketing materials. Event content: The use of event images featuring the client or their guests requires express authorization, which is requested in the individual contract for each service. Client-generated content: The client and their guests may freely record and share during the event. We appreciate (but do not require) being tagged @dshowevents when posting.

Staff safety: The safety of D'Show Events staff is a priority. In any situation of harassment, hostility, threats, or danger, staff may withdraw without penalty or refund. Client responsibility: • Ensure a safe and professional work environment • Inappropriate behavior toward our staff will not be tolerated • The client is responsible for equipment damage caused by guests or misuse D'Show Events reserves the right to refuse service to any person for inappropriate behavior.

D'Show Events shall not be liable for: • Damage caused by third parties during the event • Personal items lost, stolen, or damaged • Interruptions due to adverse weather conditions • Electrical or venue infrastructure failures • Delays caused by the client, venue, or external factors (traffic, etc.) • Technical problems from the venue or third-party providers D'Show Events' total liability is limited to the amount paid for the contracted services. We are not responsible for indirect, incidental, or consequential damages.

The client agrees to hold D Show Events LLC harmless against any claim, loss, damage, or expense arising from: • Acts or omissions of the client, their guests, or staff • Breach of the client's obligations under the contract • Property damage or injuries occurring at the event venue (except due to direct negligence by D'Show Events) The client shall assume legal expenses in third-party claims when the loss was not caused by D'Show Events.

Official communication channels: • Email: info@dshowevents.com • WhatsApp/Phone: (787) 329-6680 All notifications, changes, cancellations, and agreements must be made through these channels to be valid. Complaint procedure: Any service issues must be communicated immediately to the on-site representative or the contact number. Complaints not communicated during the event will not serve as basis for subsequent claims.